Refund policy

Due to the nature of our products, returns are not generally accepted. However, as a valued customer, we want you to shop with confidence and trust that should an issue arise, we will do our best to make it right for you. 

Upon receipt, we ask that you inspect your order and contact us immediately if the item is defective or damaged. Although we strive to pack your items with special care and attention, there may be times when items are damaged during shipment. Please contact us at mymetaphysical@gmail.com, and include photos that clearly show any damage If the package arrived in a damaged condition, please include photos of this as well. 

If your return or exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return or exchange will not be accepted. Unfortunately, we cannot accept returns or exchanges on sale items or gift cards. 

You can always contact us for any return or exchange question at mymetaphysical@gmail.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
When applicable, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at mymetaphysical@gmail.com.